1. Room cancellations

Standard rates cancel free until 48 hours before check-in; inside that window the first night is charged. Non-refundable advance rates are marked as such at booking and are not refundable at any point — flexibility is priced into the standard rate for that reason.

2. Dining & spa

Restaurant reservations cancel free to 4 hours before the table. The chef's table carries a 50% deposit refundable to 7 days out. Spa treatments cancel free to 12 hours; inside that window half the treatment price applies.

3. Events, transfers & expeditions

Event contracts set their own deposit schedule per the signed quote. Transfers cancel free to 12 hours before pickup. Wine expeditions cancel free to 72 hours — supplier commitments inside that window are charged at cost, not in full.

4. How refunds process

Approved refunds return to the original payment method within 5–10 business days, depending on your bank. Booking-platform reservations are refunded through the platform's own process. If we cancel a service — weather, operational reasons — you choose a full refund or a rescheduled date at the same price.

Australian Consumer Law guarantees apply to everything above; nothing here limits them.